FAQ

The currency displayed is based on the country of delivery. If you feel that the currency is different, please switch the country of delivery in the shopping cart.

It varies depending on the weight of the product and the country of delivery. Please add the desired product to the shopping cart to calculate.

※Currently, if it exceeds 10kg, the shipping fee will not be displayed. In that case, please order in multiple times.

If the following message appears when calculating the shipping fee in the shopping cart, we regret to inform you that we cannot ship to your country.

You can choose from “credit card” and “Paypal”.

We send a total of 4 emails:
1. Immediately after ordering
2. After payment is completed
3. After shipment
4. Contact with tracking number

If you don’t receive them, they may be in your spam folder, or they may be filtered out. If so, please contact us from the contact form.

For those who have registered as a member, you can also check from the management screen.

They are not included in the price. They may be applied in the delivery country. These costs will be borne by the customer.

[For the United States]
If the declared value (product + shipping fee) is less than $800, no additional payment is required.

[For other countries]
Many countries will incur taxes and duty and fees. As we can’t determine the amount in advance, please check with the customs website or inquiry of each country.

In the case of FedEx and DHL, they often bill later, but occasionally they may bill in advance. International mail and EMS often bill at the time of delivery.

We only declare as “Commercial”. We cannot ship as a “gift” or “sample”.

If it is within 30 minutes of your order, cancellation is possible. We will handle the cancellation process, so please contact us from the contact form.

Changes after receiving an order cannot be made, so we will cancel all and have you reorder. We will handle the cancellation process, so please contact us from the contact form.

Please contact us within 7 days of arrival. We will resend or refund. so please contact us from the contact form.

It varies depending on the destination country. It will be displayed when calculating the shipping fee in the shopping cart. Please also check the estimated arrival time there.

[In the case of multiple books]
After carefully wrapping with bubble wrap, it will be shipped in a cardboard box.

[In the case of one book]
It is carefully wrapped in bubble wrap, processed to prevent folding, and shipped in a dedicated shipping bag.

It will be shipped within the same day to 4 business days. (We are closed on Saturdays, Sundays and public holidays.)

The recipient may be charged taxes and fees. To prevent trouble, we only ship to the person who placed the order.

Products outside the ‘Used & Outlet’ category are new. The products in the ‘Used & Outlet’ category are marked with [USED] or [OUTLET] before the product name.

Most of the books are in Japanese. Some are bilingual in Japanese and English, or multilingual. Please check the ‘Language’ field on each page for details.

By registering as a member, you can check the order status on the member page. And You can save your favorite products.